Managed IT at a higher level
Is budget guessing a prevailing trend with your business technology? Think Technologies Group works as your partner in providing flat-rate IT Support to keep your business and your bottom line on track.
Our enterprise class IT Support is backed by a team of experts and leaders in the IT Management industry, so you can rely on Think Technologies Group for predictable costs and professional service in Florida.
Managed IT Solutions
When it comes to managing your network resources, Think Technologies offers an enterprise class remote IT management solution. Utilizing state-of-the-art monitoring and management tools, our certified engineers protect and optimize your network performance 24 hours a day, 7 days a week, 365 days a year. At Think Technologies we make significant investments in the best management tools available to our industry and assembles them in our Local Network Operations Center (NOC). Couple all of this with our encrypted off site back up and we give you peace of mind that your data and network are protected.
We have a variety of solutions to choose from with one that will fit your budget
- MSP Silver – Fully Supported Network / Remote Only Support 8:30am to 5:30pm
- MSP Gold – Fully Supported Network / Remote and Onsite Support 8:30am to 5:30pm
- MSP Platinum – Fully Supported Network/ All Inclusive 24X7 Support
Business Benefits of the Managed IT Solutions:
- All-Inclusive management at a flat monthly rate
- Enterprise level support
- Dedicated Account Manager
- 24x7x365 Help Desk team
- Vendor management
- Encrypted offsite and onsite backup by StorageCraft
- Anti-Virus with ESET
- Predictable IT cost
- Secure onsite and offsite backup
- Enterprise class monitoring
- Monthly account reviews
Additional Managed Solutions:
- Silver – Fully Supported Server / Remote Only Support 8:30am to 5:30pm
- Gold – Fully Supported Server / Remote and Onsite Support 8:30am to 5:30pm
- Platinum – Fully Supported Server / All Inclusive 24X7 Support
Co-Managed IT Solutions
Support that work with your organizations internal IT resources.
IT managers are often required to reduce headcount or implement projects without impacting the service they provide to their organization. Co-Managed IT support from Think Technologies can help you to minimize costs while maintaining a high level of service.
Co-Managed IT Solution enables you to:
- Strengthen your existing support mechanism
- Expand operations and implement projects without adding headcount
- Reduce costs by consolidating outsourced IT services
- Strategically outsource specific IT functions to enhance internal productivity
- Focus on core, mission-critical functions in-house
- Deal with the loss of an employee or cut backs
- Provide additional services to remote offices and employees
- Leverage our existing network infrastructure
- Utilize our monitoring software; You’ll receive your own login to monitor, manage & maintain your network!
- Sleep easy with our hourly offsite data backup
How does it work?
We provide you with an Internal IT service desk solution to manage your internal IT support requests.
Your IT support desk solution links with the software we use in-house to run our own IT services business. This link is unique and gives you the ability to seamlessly outsource any of your IT issues any time you need to supplement your internal resources.
* – If you already have your own helpdesk software we can provide you with a simplified solution that will facilitate our co-managed IT support service.
Depending on your requirements your support staff can pass some or all of the support inquiries directly to our support engineers for resolution. For example you may need additional support resources during holidays, project work, and unplanned leave or perhaps due to an already reduced headcount. Preset workflow rules (ticket idle time etc.) can automatically pass the support requests to our engineers.
Think Technologies co-managed IT support solution is the perfect service if you don’t have the budget for a standby or temporary support staff. Our Co-managed IT solution can be recurring or “On Tap Support” so required so you control the costs.