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The management drawbacks of virtualization

The management drawbacks of virtualization

IT managers turn to virtualization to effectively scale down on cost, boost efficiency, and maximize space in their server rooms. Yet, what they didn’t expect were the drawbacks involved in this technology solution. It’s therefore essential that you’re aware of the following management issues before going all in:
Backup
Incorporating a robust backup system in a virtualized setting can become a huge challenge.

Beware of watering hole attacks!

Beware of watering hole attacks!

Hackers have plenty of ways to breach your systems. They can use complex programs to exploit software bugs, send emails to dupe you into downloading malware, or insert a malware-infected USB drive directly into your computer. However, another increasingly popular hacking method is a watering hole attack.

Windows Server 2019 announced

Windows Server 2019 announced

If Microsoft’s latest server software is any indication, the virtualization trend shows no signs of slowing down. The first preview of Windows Server 2019 was released in March and includes a number of features focused on IT efficiency. Let’s take a look at the most valuable updates for small businesses.

Ready for tax season phishing scams?

Ready for tax season phishing scams?

As tax season looms, so do phishing scams. For cybercriminals, this is the ideal time of year to deceive unsuspecting individuals into releasing sensitive private or company information. Businesses must therefore take extra precautions between now and April 17th to avoid hackers from selling your confidential data in the dark web.

4 reasons to record your calls

4 reasons to record your calls

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.
#1. Improve customer service
One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service.

VoIP Hardphones vs Softphones

VoIP Hardphones vs Softphones

You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs.

Tech support scam alarms Chrome users

Tech support scam alarms Chrome users

With evolving technology comes evolving threats. Recently, a researcher revealed that a new type of scam freezes Google Chrome and tricks users into believing that their network security has been compromised. Little did they know that following instructions listed on the screen will lead to an actual security breach.

Virtualization best practices for newbies

Virtualization best practices for newbies

The benefits of virtualization are so significant that deciding whether to jump on board is a no-brainer. It offers centralized IT management, faster hardware resources, improved business continuity, and reduced overhead costs. But in order to experience these benefits, there are a few best practices you need to consider.