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VoIP systems keep callers on the line

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department.

Back up your data with these solutions

Today’s businesses rely heavily on data to run their day-to-day operations. They use it for everything from building client relationships to developing marketing strategies and so much more. But without data backups, businesses stand to suffer from major losses and even end up closing up for good should any natural or human-made disaster occur.

The State of Ransomware in 2019

Although a ransomware attack may seem targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, and the further it goes, the more resources are allocated to fighting it. The state of ransomware in 2019 For businesses, the challenge of dealing with ransomware is both from outside and within.

4 Common misconceptions about virtualization

Small businesses can accomplish a lot by implementing virtualization in their office IT network. Unfortunately, many SMBs shy away from it because of various misconceptions. Here are four myths about virtualization you should stop believing. Myth #1 – Virtualization is too expensive for SMBs Many people assume that the more advanced an IT solution is, […]

Tweak your mindset to achieve success on the cloud

The cloud is not like some magic beans that’ll sprout sky-high stalks overnight and lead you to a castle full of riches. Don’t be misled by shiny words such as “increased productivity” and “collaboration” — your organization won’t realize these benefits unless everyone actually puts in the work to make the cloud work. If you want to use the cloud successfully, you might have to change your mind about a thing or two before you migrate to the cloud.

Reasons to consider online scheduling

Top-notch care is no longer the sole criterion patients have for choosing which healthcare facility to go to. They now also look for the convenience that online scheduling delivers. Even if the use of smartphones, tablets, and other internet-connected devices has already permeated society, many healthcare facilities have trouble keeping up with the times.

A primer on watering hole attacks

Cyberattacks come in many different forms, with new methods being developed all the time. What’s bad is that personal information is now often stored online, be it through social media or through government and healthcare services — and these are juicy targets for criminals.

Successful cloud migration for unified communications

There are several benefits to migrating your unified communications (UC) to the cloud. These include better business agility, disaster recovery, greater mobility, increased efficiency and reliability, and better customization, just to name a few. To ensure that cloud migration is successful, your organization needs to do the following.